• You have 30 days from the date of invoice to initiate a return subject to our return policy outlined below.  All sales are final after 30 days. 
• The Med-E-Lert Pill Remider is not returnable if it has been removed from it package.  If the item does not work when you receive it we will gladly exchange it for another one.  
• No returns on disposable paper or poly paper products (disposable bibs & disposable underpads)
• On large orders we reserve the right to charge a restocking fee.  Example: The maximum we charge for shipping is $44.95 on this website.  Even though you were charged $44.95 for shipping we might have been charged several hundred dollars to ship the items to you.  We absorb this additional cost on large orders.  If large orders are returned we will impose a restocking fee to recover our "actual lost" shipping costs.  This only applies to palet sized orders that are shipped via semi-truck freight carriers. 

To Qualify for a Return:

• You can either email or telephone us and request a Return Merchandise Authorization (RMA) number.  Return shipments made without a valid RMA number clearly written on the outside of the box will not be accepted.
• All products must be in the original manufacturer's packaging, contain all of the original literature, be unused, and in a resalable form.
• Exception: The MedReady unit can be used for 30 days from the invoice date and if you do not like it it can be returned after being opened and used.
• Items shown on the website as SECOND QUALITY cannot be returned.  Second quality sales are final.
• If you receive an item with Manufacturer Sewing Defects  we will replace the item for you and we will pay for the domestic shipping on the exchange.  For international customers we will ship the replacement item to your BONGO address.    
• We do not accept returns on bedding or towels.  According to federal law and due to obvious hygiene issues bedding items are not allowed to be resold if used at all.  If you buy washable reusable underpads we will accept returns on unused unwashed items. 
• Returned items that are used, damaged, or are missing parts will not be accepted.  The item needs to be returned in the same condition as when it was shipped to you.
• Some items that have electrical components may require guided testing by a manufacturer's representative before we will authorize an RMA number.
• You are responsible for shipping costs to return products that are authorized an RMA number.
• Special orders are not returnable. 

All items returned under this return policy are eligible for a full refund of the product purchase price, minus shipping.  Items returned to us that do not follow this return policy may be returned to you at your expense.  If you deny delivery we will charge you the shipping cost.

We reserve the right to issue a RMA number in some circumstances that do not meet this return policy.

Returning an Item:

1. You can either email or telephone us and request a Return Merchandise Authorization (RMA) number.  Return shipments made without a valid RMA number clearly written on the outside of the box will not be accepted.
2. Click Here to Email Us or telephone us at (888) 388-5862.
3. Pack the item in the box it was mailed to you in or a comparable box.
4. Enclose a copy of the original invoice in the box.  If you have misplaced the invoice please provide your name, address, telephone number, order number and telephone number inside of the box.
5. We will not accept COD returns. 
6. You are responsible for paying for the return shipment.

Mail the Return to:

Assisted Living Store, Inc. Returns Department 199 Bridgepoint Drive South Saint Paul, Minnesota 55075

You MUST email us and receive a Return Authorization Number.  We will not accept any returns on product that do not have this number clearly written on the outside of the shipping package.